The hotel offers amenities for your comfortable stay and unforgettable experiences
Stylish Comfort
“My room was beautifully furnished and spacious, providing the perfect retreat after a long day of exploring.” view full review
Delicious Delights
“The Club Lounge offered an impressive array of gourmet choices for breakfast and evening snacks, making every meal a delight.” view full review
Luxurious Amenities
“The bathroom featured quality L’Occitane products and a high-tech toilet that made every visit a good experience.” view full review
Exclusive Access
“Access to the Premier Grand Lounge was well worth it for the amazing city views and the complimentary afternoon tea.” view full review
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Baby pushchair
Children's buffet
Spa & Leisure
Swimming pool
Leisure/ TV room
Jacuzzi
Massage
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
2-2-1 Nishi-Shinjuku,
Tokyo,
Japan,
160-8330,
Tokyo City Area
Map view
street view
2-2-1 Nishi-Shinjuku,
Tokyo,
Japan,
160-8330,
Tokyo City Area
City landmarks
11 Naitomachi
Cherry blossom viewing
2.0
km
Garden
Shinjuku Gyoen National Garden
2.0
km
Mall
Takeshita Street
2.2
km
1 Chome-1-６ Kabukicho
Shinjuku Golden Gai Theater
1.3
km
Park
Yoyogi Park
2.2
km
1 Chome-2 Nishishinjuku
Omoide Yokocho nights Market
680 m
Museum
Samurai Museum
1.3
km
1-1 Yoyogikamizonocho
Meiji Jingu
1.4
km
5 Chome-17-3 Shinjuku
Hanazono Shrine
2.7
km
Tower
Tokyo Tower
5.8
km
Museum
Meiji Jingu Shrine
2.6
km
Mall
Opera City Tower
1.4
km
2 Chome-1 Dogenzaka
Hachiko Memorial Statue
3.5
km
Art object
Godzilla Head
1.1
km
Museum
Seiji Togo Memorial Sompo Japan Nipponkoa Museum of Art
880 m
2 Chome-2-１ Dogenzaka
Shibuya Crossing
3.5
km
Pagoda
Tenryuji Temple
1.2
km
Mall
Lumine 2 Shopping Mall
880 m
Mall
NEWoMan
850 m
Shopping Area
Shinjuku Subnade Shopping Mall
1.2
km
Mall
Shinjuku Southern Terrace
900 m
Event hall
Studio Alta
800 m
Shopping Area
Lumine Shinjuku 1
880 m
2-17-5 Kabukicho
Inari Kio Shrine
1.7
km
Nearby
Public Building
Tokyo Metropolitan Government Buildings
470 m
1-26-2 Nishishinjuku
Shinjuku Nomura Building
560 m
Park
Shinjuku Central Park
580 m
Japan
Tokyo Metropolitan Government Building observation room
420 m
2 Chome-6-1 Nishishinjuku
Shinjuku Sumitomo Building
430 m
3-22-7 Yoyogi Shinjuku Bunka Quint Bldg.1F
Bunka Gakuen Costume Museum
570 m
Restaurants
Art lounge Duet Keio Plaza Hotel
220 m
2-2-1 3F
Kagari
270 m
2-2-1
Nanen
130 m
2-2-1 Keio Plaza Hotel Honkan 2F
Kaiseki Soujuan
10 m
2-2-1
Hakatatori Soba Hanamidori Shinjuku Mitsui Bldg
20 m
2-1-1 Shinjuku Mitsui Bldg. B1F
Duo Fourchettes
50 m
2-2-1
Fumotoya, Keio Plaza Hotel
50 m
2-2-1 Keio Plaza Hotel Main Tower 1F
Main Bar Brilliant
50 m
2-2-1 Keio Plaza Hotel South Bldg. 2F
Poppins
50 m
2-2-1
Cocktail & Tea lounge
50 m
2-2-1 Keio Plaza Hotel Honkan 3F
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
clean
spacious
rigid service
hard bed
7.8/10
Very good
Rooms
8.2
Location
8.6
Service
8.0
Dining
7.3
Guest reviews
7.8/10
based on 9 reviews
4/5
based on 5105 reviews
9.3
9.3/10 based on 1066 reviews
#5 of 21 hotels in Nishishinjuku based on Tripadvisor
Virginia
United States,
March
2024
8.0/10
The hotel offers a pleasant stay near restaurants and shops in the Shinjuku area. The rooms are clean and cozy, but some areas need renovation. The service is friendly and efficient. The location is ideal for exploring Tokyo. The dining options are varied, but some aspects could be improved.
Rooms
7.0
The Twin Superior room was clean and pleasant, although the stained carpets and bath need attention.
Service
9.0
The staff was very helpful, polite, and prompt in ensuring hygiene measures.
Location
9.0
The hotel is conveniently located near Shinjuku-Ku station, making it easy to access attractions and airports.
Dining
7.0
The dining experience offers a vast selection of food with both western and traditional Japanese options, but there is room for improvement.
Facilities
8.0
The hotel provides standard facilities for a comfortable stay.
Roland
United Kingdom,
March
2024
8.2/10
The hotel's rooms were spacious for Japan standards and exceptionally clean with high-quality L'Occitane toiletries. However, the experience with room service was marred by a rude response when requesting black or English tea. The location near Shinjuku station was highly convenient with plenty of dining options around.
Rooms
9.0
The rooms are good-sized by Tokyo standards and very clean and functional.
Service
7.0
Service was generally helpful and polite, except for a negative incident when making a reservation in Kyoto.
Location
9.0
The hotel's location is excellent, with easy walking distance to Shinjuku station and a variety of nearby attractions.
Dining
8.0
The dining experience offered a good variety of Western and Japanese dishes but navigating through crowded buffet stations could be challenging.
Facilities
8.0
The hotel's facilities were satisfactory overall.
Sheila
United Kingdom,
January
2024
8.2/10
The hotel offers a mix of comfort and shortcomings. While the larger room provides more comfort, some areas like stained carpets and a bath need improvement. On the bright side, the facilities and views are exceptional. Breakfast can be ordered through room service, such as the popular hello kitty breakfast.
Rooms
8.0
The larger room was much more comfortable, but had stained carpets and a badly stained bath. The facilities and amazing views compensated for the size.
Service
7.0
The service at the Executive Lounge was excellent, offering a breakfast buffet, afternoon tea, free drinks, and snacks. However, the overall service could be more welcoming.
Location
9.0
The hotel's location is fantastic, with easy access to the observatory deck offering stunning views. However, the bed was uncomfortable and the rooms had thin walls.
Dining
8.0
The dining options were good with a choice between Western and Japanese buffets, offering a delicious experience.
Facilities
9.0
The hotel facilities are well-appointed and cater to various needs, ensuring a pleasant stay.
Randall
United States,
January
2024
6.8/10
My stay at the hotel was overall pleasant. The room, while not very spacious for a couple with lots of luggage, was on the 32nd floor with a nice view, which made it quite comfortable. The staff spoke English well and were friendly and helpful, although some appeared a bit robotic. The location was convenient, being close to the train station and various attractions, but lacked evening activity around the area. The dining options were average, and the facilities were satisfactory.
Rooms
7.0
The room was comfortable with a nice view.
Service
7.0
The staff spoke English well and were generally friendly and helpful, though a bit robotic.
Location
8.0
The hotel is conveniently close to the train station and main attractions.
Dining
6.0
The dining options were average.
Facilities
6.0
The facilities met basic needs.
Alex
United Kingdom,
October
2023
7.2/10
The hotel had clean and spacious rooms with excellent amenities like a HEPA filter, humidifier, and free WiFi, although the service was a bit rigid and the location close to Shinjuku Station had its perks despite thin walls and a hard bed.
Rooms
8.0
The rooms were very clean, tidy, and spacious with a range of useful amenities like a scale and Japanese toilets.
Service
7.0
The service was reasonable but somewhat inflexible, and I encountered an issue with requesting specific items.
Location
8.0
The location was ideal, just a short walk to Shinjuku Station and close to various attractions, even though the bed was a bit firm and the room price slightly high.
Dining
7.0
The dining experience offered a nice selection of options, though navigating the breakfast buffet could be a bit crowded and challenging.
Facilities
6.0
The hotel facilities were satisfactory with some minor room amenities lacking.
clean
rigid service
Donald
United States,
September
2023
8.6/10
I couldn't have asked for a better stay! The hotel had fantastic little extras and amenities in the spacious and clean rooms. Although the rooms were slightly small, even at the Grand Premier level, they were well-equipped with everything from a safe to a hair dryer. The location was perfect for exploring Tokyo with easy access to Shinjuku station and various attractions, though it could get crowded at times. Dining options were varied and tasty, offering a mix of Western and Japanese choices to suit all preferences.
Rooms
9.0
The rooms were full of great little extras and amenities, although slightly small for a Grand Premier level. They were spacious and clean, equipped with all necessary amenities.
Service
9.0
The staff went above and beyond to ensure our needs were met, from fixing IT issues with our personal equipment to explaining all details about the rooms and fees. They were exceptionally friendly and accommodating.
Location
8.0
The hotel's location was ideal for exploring Tokyo, right next to Shinjuku station and with convenient access to various attractions, including direct bus links to Narita and Haneda airports. While being above a subway station in Shinjuku was brilliant for late-night options, it could get crowded at times.
Dining
8.0
The dining experience was delightful with a range of options from Western to Japanese cuisines, providing a mix of Asian and Western selections in a nicely spread out setting with many nearby metro locations.
Facilities
9.0
The hotel's facilities were top-notch, providing everything needed for a comfortable and enjoyable stay.
Charlie
United Kingdom,
September
2023
8.2/10
The hotel is an amazing find, with an extensive range of amenities and attention to detail that truly make the stay special. The rooms are not only clean and comfortable but also filled with delightful extras like a variety of toiletries, shoe shining cloths, power adaptors, and even a high-tech Japanese toilet. However, noise from other guests chatting in the room's private cubicles and sofas might be a slight inconvenience. The price may seem a bit high, but the value for money is definitely there.
Rooms
9.0
The rooms were bright, well decorated, and had fantastic details with a large assortment of toiletries and unique extras.
Service
9.0
The staff were very hospitable and always ready to assist with any requests, making the stay truly welcoming.
Location
8.0
The hotel is conveniently situated near key areas like Shinjuku, Shibuya, and Ueno, as well as both Haneda & Narita Airports, which adds to its appeal.
Dining
7.0
There is a good selection of both Western and traditional Japanese dining options, but some items may be considered overpriced.
Facilities
8.0
The facilities provided everything I needed for a comfortable stay, although a few more food options on-site would have been appreciated.
Stephen
United Kingdom,
September
2023
8.4/10
The hotel is a paradise for Princess Hello Kitty fans, offering a whimsical experience with Hello Kitty-themed items you can take home. The rooms are exactly how you would imagine, filled with adorable Hello Kitty decor and even come with cute souvenirs. Despite our little one's attempts at chaos, the room remained pretty much perfect.
Rooms
9.0
The rooms transport you into a Hello Kitty wonderland with all sorts of themed items to enjoy. Plus, the added touch of souvenirs to take home is a sweet bonus.
Service
8.0
The service was kind and enjoyable, perfect for starting the day off right. Though at times they seemed a bit formal and busy, they were still quite efficient.
Location
9.0
The hotel's location in the center of Shinjuku area, near the JR station, offers easy access to Tokyo's bustling atmosphere and iconic attractions like Harajuku.
Dining
8.0
The dining options provided a variety of delicious dishes. The homemade bread was a delightful touch to the overall experience.
Facilities
8.0
The hotel offers essential facilities to make your stay comfortable and convenient, ensuring you have everything you need during your Hello Kitty adventure.
Allan
United Kingdom,
May
2023
8.2/10
Staying at this hotel was a mix of good and not-so-good experiences. The rooms were spacious and clean, which was great, but there were some issues with the bed being too hard and thin walls. The location was ideal for exploring Tokyo easily, but the price was a bit high. Overall, a decent stay with some room for improvement.
Rooms
8.0
The room was very spacious and clean, relatively large for Tokyo size.
Service
9.0
The staff at the concierge were uniformly pleasant and helpful, always ready to assist with any questions we had.
Location
9.0
The hotel's location was ideal for getting around Tokyo, with easy access to a direct bus link from both airports. It was also near Shinjuku station, making it convenient to explore the city.
Dining
7.0
I enjoyed dining at Jurin, the western buffet restaurant included in my room plan. The variety of options was nice, although the hot dishes could be improved.
Facilities
8.0
The hotel facilities were good, with an in-house massage service offering excellent value for money.
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